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[#11066] Editing a ticket doesn't work

avatar
Created By: Jurrie Overgoor (jurrie)
Date Submitted: Wed Jun 22 05:46:39 -0400 2016

Assigned To: Robert Campbell (calguy1000)
Version: 1.1.4
CMSMS Version: 2.1.3
Severity: Major
Resolution: Works For Me
State: Open
Summary:
Editing a ticket doesn't work
Detailed Description:
After installing (with the patch in bug #10371 -
http://dev.cmsmadesimple.org/bug/view/10371), after fixing the admin section
(with the fix in bug #11065 - http://dev.cmsmadesimple.org/bug/view/11065), the
'edit ticket' functionality doesn't work.

When clicking on the 'edit' icon next to a ticket, a blank page is presented.
This is caused by a bug in action.admin_newticket.php on line 65. Method
'FecthAll() is called on a query instance. This function is not defined in the
query class, but in the base_resultset class.

The bug is fixed by changing line 65 in action.admin_newticket.php to:

$messages = $query->execute();

Funny bug... This probably never worked... :)


History

Comments
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Date: 2016-06-25 13:23
Posted By: Robert Campbell (calguy1000)

New install of CGClientTickets... created a ticket, edited a ticket, worked fine
Updates

Updated: 2016-06-25 13:23
resolution_id: => 11