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[#11087] Fatal error: Class 'cge_utils' not found in xxx/public_html/modules/CGClientTickets/method.install.php on line 43

avatar
Created By: Gerrit Duran (gdur)
Date Submitted: Sun Jul 10 02:04:59 -0400 2016

Assigned To: Robert Campbell (calguy1000)
Version: 1.1.4
CMSMS Version: 2.1.4
Severity: Major
Resolution: None
State: Open
Summary:
Fatal error: Class 'cge_utils' not found in xxx/public_html/modules/CGClientTickets/method.install.php on line 43
Detailed Description:
Fatal error while installing CGClientTickets on a fresh CMSMS install via module
manager standard way.

Uploading XML file brings one a little further. No error messages however
selecting "Client Tickets" in the admin menu results in blank page with the
following text.

Tickets
Settings
My Tickets List Templates
Manage Tickets List Templates
New Ticket Form Templates
View Ticket Report Templates
Prototype Templates
SELECT SQL_CALC_FOUND_ROWS T.id, T.owner, T.alert_group, T.e_key1, T.e_key2,
T.e_key3, T.status, T.priority, T.created, COUNT(M.id) AS nmsgs, M.subject,
MAX(M.modified) AS modified_date, S.n_unread FROM cms_mod_cgct_tickets T LEFT
JOIN cms_mod_cgct_msgs M ON T.id = M.ticket_id LEFT JOIN (SELECT
ticket_id,COUNT(id) AS n_unread FROM cms_mod_cgct_msgs WHERE dest < 0 AND
viewed_by IS NULL GROUP BY ticket_id) S ON T.id = S.ticket_id GROUP BY T.id
ORDER BY modified_date DESC LIMIT 0, 100 Table 'xxxxxx.cms_mod_cgct_tickets'
doesn't exist

No tables are created...

BTW: "WORKS FOR ME" is not a valid excuse!!!

Compatibility issue with  	CGExtensions 	1.53.9????


History

Comments
avatar 
Date: 2017-12-04 08:45
Posted By: Mathias (math)

Is a new release for this module planned? I would like to use it but it doesn't
work yet.
Updates

Updated: 2016-07-10 13:22
description: Fatal error while installing CGClientTickets on a fresh CMSMS install via module manager standard way. Uploading XML file brings one a little further. No error messages however selecting "Client Tickets" in the admin menu results in blank page with the => Fatal error while installing CGClientTickets on a fresh CMSMS install via module manager standard way. Uploading XML file brings one a little further. No error messages however selecting "Client Tickets" in the admin menu results in blank page with the
resolution_id: => 5