Date: 2012-02-15 22:40
Posted By: Grant O'Neill (gocreative)

Use this form as an example instead:
http://www.personaltutors.com.au/application-nsw

On the form provided in my original report
(http://www.personaltutors.com.au/application-qld), I have replaced the two
offending fields with text inputs. For one of these fields (tertiary subjects),
this solved the problem. However, for the other (languages), the problem
persists.
      

Date: 2012-02-16 17:38
Posted By: Grant O'Neill (gocreative)

A further note. After deleting the remaining field that still had the problem,
another existing field has taken on the problem instead. By that I mean there
was a 'comments' textarea on the form all along, and it worked fine. But when I
deleted the 'languages' field (the one with the problem), now the 'comments'
field is exhibiting the problem. This is really quite bizarre.
      

Date: 2012-02-28 21:02
Posted By: Ryan Foster (RytoEX)

I'm trying to follow along with your description, but it seems you've changed
things around a bit.  Which form is safe to submit test/fake data to?  I'd
rather not submit fake data to someone expecting real entries.

I see that you still have a textarea in both forms.  Is the textarea still
causing problems?  Are you using any special validation options?
      

Date: 2012-02-28 21:23
Posted By: Grant O'Neill (gocreative)

Yes, I had to act quickly to resolve the issue so I deleted and recreated a
couple of fields, as per my previous comment. The problem still exists though -
try to submit the form at http://www.personaltutors.com.au/application-qld and
you'll see that you need to enter something into the comments in order for the
form to be submitted. Another time previously, however, the form would only
submit if there was NOTHING in the comments. So the problem is truly bizarre.

If you just ensure that you write 'test' somewhere in the form, that will be
fine.

I'm not using any special validation or any other 'non-standard' modifications
to the FormBuilder module.
      

Date: 2012-03-03 01:05
Posted By: Grant O'Neill (gocreative)

Update: The field that causes the issue seems to randomly change. For example,
now the 'Tertiary fields' subject needs to be empty in order for the form to be
submitted successfully. This has never been a problem previously with this
field, and nothing about the form or the website was changed prior to this field
having an issue.
      

Date: 2012-04-02 01:59
Posted By: Grant O'Neill (gocreative)

To help with diagnosing this problem, I have set up a copy of the website and
form here:

http://persopv.customers.hosting-toolkit.net/application-qld

1) Completing all required fields (including a file upload) produces a 'Please
complete all required fields' error.
2) Leaving optional fields blank will also produce that same error.
3) The only way to submit the form is to enter something into every field.
4) Attachments are no longer being uploaded (spontaneous new issue as of today).

To summarise the history of this issue for you, the form worked for months
without issue using CMSMS v1.9.4.3 and FormBuilder 0.7.1. Without any core or
module upgrades, the above issues suddenly appeared.

Goran Ilic has previously tested the form but could not reproduce the errors,
then the following day he did have the same issues. He has exhausted all options
that he can think of.

To determine whether the issue was server-related, I have duplicated the entire
website and uploaded to a new server. The issues persisted. I then upgraded to
CMSMS v1.10.3 and upgraded all modules (including applying a manual bugfix to
CGUserDirectory). The issue remains.

I have updated the bug details above, according to my upgrades.

When the form is submitted, some of the information is emailed to the submitter
of the form, including their attached resumé, and another email is sent to the
business owner advising of a new applicant. While the email is being sent to
both parties (by completing every field on the form, even when they are
optional), the resumé is not attached to either email.

If you would like backend access to the site, please send me a message.
      

Date: 2013-09-02 15:49
Posted By: Tapio Löytty (Stikki)

0.7.4 is out. Closing. If this still occurs, open new ticket.